Praveena Jogi
Executive Business Leader with 15+ years of experience driving multi-region operational excellence and P&L performance. Architecting bespoke Business Operating Systems (BOS) to align global infrastructure with elite, data-driven revenue models.
The Leadership Chronology
Present
Managing Director
Pravision LLC
- Founded and led all organizational operations, maintaining full P&L accountability while driving business growth through strategic service diversification and AI-enabled models.
- Designed and deployed the Pravision Console BOS, standardizing daily, weekly, and quarterly operations to ensure repeatable execution and sustainable growth.
- Engineered the Pravision Client Portal, a centralized digital platform for service tickets and financial transparency, resulting in a 15% improvement in Customer Satisfaction (CSAT) scores.
- Pioneered the integration of AI-powered creative tools and Salesforce Marketing Cloud to automate workflows, personalize customer journeys, and increase social engagement by 20%.
2024
Manager, Customer Experience (Americas & EMEA)
Treasure Data
- Directed end-to-end technical service operations and customer experience strategies across the Americas and EMEA, managing high-profile enterprise accounts including Nintendo, Audi, and LG.
- Devised customer success frameworks, leveraging Treasure Insights (Sisense) to drive data-driven decision-making and achieving a consistent 99% CSAT score.
- Transformed support engineering workflows to reduce average first response times by 75% while scaling operations through data mining and statistical programming.
- Led the debugging of critical software issues, including memory leaks and race conditions, resulting in a 50% reduction in application crashes for enterprise deployments.
2019
Senior Technical Support Engineer
ARM
- Managed critical IT infrastructure for the data business unit, ensuring high service availability and system stability for enterprise-level operations.
- Resolved complex system issues and streamlined escalation protocols, significantly reducing downtime and improving client response times.
Accolades & Distinction
Architectural Tooling
Enterprise Systems
Pravision Console BOS, Oracle NetSuite (ERP), QuickBooks, WaveApps, Salesforce (CRM), HubSpot.
Data Intelligence & AI
AI-Powered Generative Tools, Sisense, Treasure Insights, Tableau, BigQuery, Snowflake, SQL, Data Modeling.
Scale Infrastructure
Cloud Computing (AWS, Azure, GCP), DevOps Lifecycle, SaaS Architecture, Network Security (Wireshark), Linux.
Scale Operations
Salesforce Marketing Cloud (Automation), CDP (Customer Data Platforms), SEO/SEM Strategy Tools, Google Analytics.
Education
BS in Business Administration
Computer Information Systems & Telecommunications
California State University, Hayward
Credentials
Management Essentials
Harvard Business School Online
Specialized Frameworks
Tableau Architecture Core · Salesforce System Insight Tracks